LIWAVE · Pets & their people
Terms of use.
Last updated: 19 October 2026
About LIWAVE
This website is operated by LIWAVE INTERNATIONAL LIMITED, at the correspondence address below. You can contact us at care@liwaveinternational.com or +44 7730 094560.
Products and information
Read the product description, size information, available variations and price before choosing an item. Product images show the item as accurately as reasonably possible; colours can vary between screens. Use the product-specific measurements rather than assuming that sizes are identical across the collection.
Ordering and payment
Submitting the checkout form sends an order request for manual review; no payment is taken at submission. We confirm availability, delivery, applicable charges and the final total before inviting you to pay through an approved payment provider. A shopping bag, order request or payment invitation is not proof of payment or confirmation of dispatch. We confirm acceptance and payment arrangements separately.
Delivery, cancellations and returns
Read our delivery information and returns and cancellation policy. Nothing in these terms removes mandatory consumer rights.
Using the website
Use the website lawfully. Do not misuse account credentials, interfere with site security, or copy content in a way that infringes rights. Keep your account details secure and tell us if you suspect unauthorised use.
Questions and complaints
Contact our customer-care team with the relevant details so we can try to resolve the issue. Applicable mandatory consumer protections remain available, including protections in your place of residence where the law requires.
LIWAVE INTERNATIONAL LIMITED
OFFICE 164-44 EVESHAM AVENUE
GRIMSBY, ENGLAND DN34 5RT
United Kingdom