Returns & cancellations.

Last updated: 19 October 2026

We want you to have clear information before choosing a product. This policy applies to purchases from LIWAVE INTERNATIONAL LIMITED and does not limit rights that apply under consumer law.

Changing your mind

For eligible UK consumer online purchases, you may tell us you wish to cancel within 14 days after receiving the goods, without giving a reason. After notifying us, you have a further 14 days to return them. Contact care@liwaveinternational.com with your name, order number and cancellation request. You may also write to our company address below.

Returning an item

Contact us for the correct return instructions. Unless an item is faulty or the law requires otherwise, you are responsible for the direct return postage cost. You may inspect goods as you would in a shop; we may account for loss in value caused by handling beyond what is necessary to check them. Personalised goods may have different cancellation rights, which will be explained before purchase.

Refunds

For an eligible cancellation, we refund the item price and the cost of our standard outbound delivery option. Extra charges for a premium delivery choice need not be refunded. Refunds are made using the original payment method within 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier.

Faulty, damaged or incorrect items

Contact us with the order details and a description of the issue. Your rights for faulty or misdescribed goods are separate from the change-of-mind policy. We will discuss the appropriate remedy and necessary return costs with you.

Optional cancellation notice

To LIWAVE INTERNATIONAL LIMITED: I give notice that I cancel my contract for the following goods: [describe goods]. Ordered on / received on: [date]. Order number: [number]. Name and address: [details]. Date: [date].